Shipping policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed, you will receive a confirmation email with your tracking information.

Shipping Time

Estimated delivery times:

  • Germany: 3–7 business days

  • Europe: 5–10 business days

  • International: 7–15 business days

Please note that delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, or customs processing.

Shipping Costs

  • Free Shipping is available on all orders unless otherwise stated during checkout.

  • Any applicable shipping fees will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment until it arrives.

Incorrect Address

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or lost packages resulting from incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your local authorities. These charges are the responsibility of the customer.

Delivery Delays

While we strive to deliver every order on time, delays may occasionally occur due to factors beyond our control, including severe weather, customs inspections, or carrier disruptions.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through our Contact Us page or by email. We are happy to assist you.